Digital Engagement Project Manager

Job title:

• Digital Engagement Project Manager

Closing date and time:

• 07 June 2021 at 23:59

Reports to:

• Rosie Waldron

Contract term:

• This is a part-time (3 days per week), fixed term (2 years) position on Crick terms and conditions of employment.

Project summary

The Crick is seeking an experienced digital project manager to lead on expanding and improving our digital public engagement offer, including successful delivery of a new public-facing section of our website. This project will expand the Crick’s public engagement work into digital channels, and builds on a successful public events and exhibitions programme, and education outreach for school children, parents, and teachers.

The successful candidate will lead the project, and work closely with colleagues in the Crick’s Communications, Public Engagement, and Software Development teams, as well as external contractors including developers, designers, content producers, marketing specialists, evaluators and other internal and external stakeholders.

This role is an excellent opportunity for a highly experienced digital project manager to lead the delivery of a new public-facing digital offering at a world-class scientific research institute. We are looking for someone with significant experience managing digital projects, ideally within an academic, engagement, or cultural context. The successful candidate will be highly motivated and organised, with excellent communications skills and the ability to manage a range of stakeholders at all levels.

This post sits within the Communications and Public Engagement team, which leads on the Crick’s strategic priority of engaging and inspiring the public.

Key responsibilities

The main objective of the role is to manage a project to expand and improve the Crick’s digital offer for public audiences, including the successful delivery of a new public-facing section of our website and associated digital products. 

Specific responsibilities will include, but not be limited to, the following: 

• Manage the strategic development and delivery of the Crick’s digital engagement offer, extending our public engagement activities to reach new audiences through digital channels.
• Lead on the project management of a new public-facing section of our website and wider digital offering, collaborating with members of the Communications, Public Engagement and development teams, and bringing in new contractors as required.
• Liaise with internal and external stakeholders, including technical and business stakeholders, to ensure that the project is delivered on time and on budget.
• Work with the Digital Communications Content Manager, Head of Public Engagement, and development teams to identify, recruit and manage external agencies and/or contractors to support the delivery of the project.
• Manage a budget to deliver the project, coordinating invitation to tender processes in collaboration with the Procurement team, and negotiating contracts with support from the Legal team.
• Coordinate internal stakeholder management, including requirements gathering and sign-off.
• Prepare for, deliver and record project meetings, such as steering committee meetings, and project team meetings.
• Work with colleagues in the Crick’s Public Engagement and Communications teams to build a strategic and sustainable approach to digital engagement.
• Participate in discussions concerning brand, marketing and evaluation strategies.
• Support other digital engagement projects where necessary and relevant.
• Champion Agile practices within the project and wider team, including iterative development, and a test and learn approach.
• Undertake training if necessary to become the online safeguarding coordinator, ensuring that any digital engagement activity is developed in line with our values and within the law, and developing processes which allow us to respond appropriately to any incidents.

Key experience and competencies

The post holder should embody and demonstrate our core Crick values: bold, imaginative, open, dynamic and collegial, in addition to the following:

Essential

Qualifications, experience and competencies:

• Significant experience managing digital projects from concept to creation.
• Strong knowledge of both Agile and traditional project management principles with the ability to blend them together in the right proportions to fit a project.
• Proven track record of delivering projects on time and on budget, and experience of leading a tender process.
• Experience of successfully running projects with multi-functional project teams including developers, user experience designers, content editors and visual designers.
• Demonstrable and in depth understanding of products and technologies in the digital/web space.
• An appreciation of good practice in engaging public audiences using digital formats, ideally within an academic, science engagement, or cultural context.
• Excellent communication skills, with the ability to engage and build relationships with a range of stakeholders.
• High levels of self-motivation, with the ability to work within an environment subject to change.
• Excellent understanding of usability and accessibility standards, and GDPR compliance.
• Hands on experience with content management systems, including Drupal.

Desirable

Qualifications, experience and competencies:

• A project management qualification, either in Agile or Prince2.
• Experience of project managing Drupal development projects.
• Experience managing user research and testing projects.
• In-depth understanding of digital analytics, including reporting tools such as Google Analytics, email marketing, and content optimisation tools such as HotJar.
• Experience of developing and delivering digital engagement projects for public audiences from scratch.
• An understanding of good practice in online safeguarding.