- Operational Applications Systems Analyst
Closing date and time:
- 03 July 2021 at 23:59
- IT&S Operational Support Manager
- This is a full-time/ permanent position on Crick terms and conditions of employment.
The Crick’s Information Technology and Services (IT&S) Operational Applications Team support the business and business management systems that underpin operational activities of the Institute in addition to experimental, theoretical and computational science to enable world- leading scientific research.
The role of the Operational Applications Systems Analyst is to support, optimise & maintain a range of IT systems. The person will become the key point of contact and expert for all operational applications and systems across Finance, HR, Building Services, Logistics and science support functions, forging close working relationships key users, stakeholders and Third Party suppliers.
These include but are not limited to:
- Monitor and manage the day to day support of a suite of operational applications across all functional/operational areas focusing on all of the key areas of Finance, HR or Building Services & Logistics, becoming subject matter expert in these while still having a good awareness of all current issues and activities.
- Handling user queries from initial investigations and diagnosis through to incident resolution by providing work-arounds, reconfiguration, improved working practices, enhancements and training
- Support the configuration of applications, including basic customisation and workflows
- Build, configure and test integrations between applications
- Develop and maintain system and training documentation
- Provide advice and guidance to users in the effective use of applications, enabling them to get maximum benefit from the services available to them
- Proactively monitor applications to identify issues before they impact performance, taking immediate action where required
- Contribute to continuity of service including the impact of changes
- Work collaboratively with suppliers and the business to proactively identify and drive service improvement recommendations to minimise costs/improve service
- Measure/monitor service level achievements vs. targets
- Act as a routine contact point between the organisation and suppliers
Key experience and competencies
The post holder should embody and demonstrate our core Crick values: bold, imaginative, open, dynamic and collegial, in addition to the following:
- Experience in identifying and driving improvements to services and support
- Previous experience of supporting and managing operational systems (Facilities Management, Asset Management, Finance, Procurement or Human Resources)
- Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities. Assess the business impact of their actions and escalate appropriately
- Demonstrable experience in managing the day-to-day technical support including flight checks and routine maintenance
- Configuration and enhancement of applications, including customisation of workflows
- Experience of working with third party suppliers
- Good background knowledge of database design, client server architecture, patching & upgrades and scripting
- Experience of working with cloud, hosted and in-house infrastructures, and integration across different systems
- Experience in handling and prioritising incidents, requests and problems according to agreed procedures
- Skilled in investigating, coordinating and participating in the resolution of potential and actual service problems
- Ability to contribute to the planning and implementation of maintenance and installation work (including backups and storage)
- Previous experience of providing expert assistance and a high level of customer service
- Ability to support a set of live systems and customers, whilst at the same time running concurrent development projects
- Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels
- Ability to advise users on the correct and effective use of system software
- Solid understanding of data flows and integration design
- Degree in Computer Science or equivalent qualifications
- Experience in Finance, HR, Facilities Management and Logistics, ideally having experience with Workday, Planon and Spirit Data Capture systems.
- Experience of configuring interfaces in xml, xhtml, flat-file and web-based
- Experience in developing installation procedures and standards, and scheduling installation work
- Good working knowledge in authentication products, including LDAP and Federated ID solutions
- Exposure to and experience using multiple methodologies, including PRINCE2 and ITIL
Please note: all offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.