Public Engagement Assistant

In the Crick's Public Engagement Team.

Part of Crick Operations.

The Public Engagement Assistant will support the day-to-day running of the team and help coordinate our engagement programmes. In addition to providing general support to the team, this role will have with a particular focus on liaising with schools to arrange education workshops, and managing our public engagement databases to support reporting and evaluation.

Key information

Job reference
Competitive with benefits, subject to skills and experience.
Application close date
16 August 2021, 00:00 BST
Hours per week
36 (full time)
Posted 20 July 2021

Reports to: Head of Public Engagement

This is a full-time, permanent position on Crick terms and conditions of employment.



The Francis Crick Institute is seeking to recruit a Public Engagement Assistant to provide administrative and project support to our education outreach and public engagement programmes.

This post sits within the Public Engagement team, which leads on the Crick’s strategic priority of engaging and inspiring the public. The public engagement team work in partnership with staff across the institute to connect broad audiences with Crick science and deliver a range of activities including public events and exhibitions, community engagement, and education outreach.

The Public Engagement Assistant will support the day-to-day running of the team and help coordinate our engagement programmes. In addition to providing general support to the team, this role will have with a particular focus on liaising with schools to arrange education workshops, and managing our public engagement databases to support reporting and evaluation. There will also be opportunities to create content for our communications channels, and deliver cross-team activities such as internal events, and equality, diversity and inclusion (EDI) initiatives.

This role is an excellent opportunity for a highly organised and motivated individual with administrative experience looking to develop their skills in administration, data management, event logistics, communications, and audience research, and to get an insight into education outreach and public engagement.

The public engagement team aims to grow and diversify the community of people that feel that science and the Crick is relevant to them, and works to embed a culture of engagement across the institute. Our successful education outreach programme currently works with thousands of local children, giving them an exciting introduction to science and the range of careers on offer to those with STEM qualifications. It encompasses hands-on practical workshops, careers events, competitions, teacher training and family events.

Reporting to the Head of Public Engagement, the Public Engagement Assistant will work closely with all members of the Public Engagement team, and the Communications, Front of House and Logistics teams. 

Key responsibilities

The main objective of the role is to provide administrative support to the Crick’s Public Engagement team, with a particular focus on liaising with schools to arrange education workshops, and managing our public engagement databases to support reporting and evaluation. This will be a varied role, specific responsibilities will include, but not be limited to the following: 

  • Providing general administrative support for the Public Engagement team including booking meetings, processing finances, ordering materials, conducting desk research, and preparing documents.
  • Enquiry management; answering or redirecting enquiries coming in to the Public Engagement team via generic email addresses, ensuring prompt responses and escalating when necessary.
  • Supporting the education outreach programme, including liaising with local schools and Crick teams to arrange bookings, helping with assembly and dispatch of materials to schools, and collating work experience applications.
  • Managing the public engagement databases; inputting data, assisting with data analysis and reporting, and identifying opportunities for improvements.
  • Coordinating content and overseeing distribution of internal and external newsletters.
  • Keeping the public engagement pages of the intranet and Crick website up to date, uploading events, news stories, and resources.  
  • Supporting the delivery of cross-team activities such as internal events, marketing campaigns, and equality, diversity and inclusion (EDI) initiatives.
  • Supporting other public engagement events and projects where necessary and relevant, including school visits, education workshops, family discovery days, community festivals, and exhibition launch events.
  • Developing an understanding of the Crick’s commitment to equality, diversity and inclusion and how it relates to the role.

Key experience and competencies

The post holder should embody and demonstrate our core Crick values: bold, imaginative, open, dynamic and collegial, in addition to the following:


Knowledge, experience and attributes:

  • Excellent administrative skills with prior experience working in administration.
  • Experience of working in a busy office environment.
  • Highly organised, with the ability to perform and prioritise multiple tasks.
  • Analytical, with strong numerical skills and excellent attention to detail.
  • High degree of computer literacy with proficiency in Microsoft Office suite, including Outlook, Excel, and Word.
  • Excellent time management skills, with the ability to adapt to various competing demands, and work to deadlines.
  • Excellent oral and written communication, with strong customer service skills.
  • An interest in science education and engaging public audiences with science.
  • Reliable and flexible with a positive attitude, prepared to take on a variety of tasks.
  • Works well collaboratively, as well as independently, enjoys supporting others and finding solutions.
  • A quick learner, with the ability to take initiative, but also to accept direction and seek guidance appropriately.
  • Minimum of 5 GCSE (or equivalent) grade C (4+) including English and Maths.
  • Flexible and results-oriented, willing to occasionally work on evenings and/or weekends where required to support special events.
  • A commitment to respecting and valuing diversity, and contributing to an inclusive workplace culture.


  • Data management skills; experience maintaining and updating databases and assisting with data analysis and reporting.
  • Experience of supporting with event planning and logistics.
  • Experience working or volunteering in education or public engagement, preferably with science.

Guidance for applicants

Please ensure that your cover letter highlights how your skills and experience make you an ideal candidate for the role including:

  • Detailing your skills and experience in administration, please spell out previous administration experience and the tasks that you have been responsible for – e.g. managing email enquiries, booking meetings, taking minutes, processing finances, ordering materials, etc.
  • Highlighting your organisational skills, please draw on times when you have had to manage and prioritise multiple tasks.
  • Explaining your experience working with in Microsoft Office suite, including Outlook, Excel, and Word.
  • Giving examples of when you have worked with data and databases in work or study.

Equality, Diversity and Inclusion

We welcome applications from all backgrounds. We are committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, pregnancy, age, disability, or civil partnership, marital or family status. We particularly welcome applications from people who are Black, Asian and Minority Ethnic as they are currently underrepresented in the Crick at this level.

Diversity is essential to excellence in scientific endeavour. It increases breadth and perspective, leading to more innovation and creativity. We want the Crick to be a place where everyone feels valued and where diversity is celebrated and seen as part of the foundation for our institute’s success.

The Crick is committed to creating equality of opportunity and promoting diversity and inclusivity. We all share in the responsibility to actively promote dignity, respect, inclusivity and equal treatment and it is our aim to ensure that these principles are reflected and implemented in all strategies, policies and practices.

About us

The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases.

An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London. 

The Crick was formed in 2015, and in 2016 it moved into a new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under a single roof in Europe.

Please note: all offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.