End User Systems Administrator – ITO
Reports to: ITO Operational Support Manager
This is a full-time permanent position on Crick Terms and Conditions of Employment.
The End User Systems Administrator will be part of the End User Systems Team and report to the Operational Support Manager. They will work with the wider ITO operational and programme team, including external suppliers. In addition, the postholder will work with stakeholders from a variety of levels and teams across the organisation.
This role will be responsible for delivering multiple components of the Core IT operational services provided by the End User Systems Team and will be focusing on application and integration support and development to key commercial systems including Workday, Planon, Worktribe and Condeco, in addition to scientific systems including FreezerPro, Armis and PPMS to support and facilitate Crick science and operations
The End User Systems Team are responsible for a range of IT infrastructure service areas, some examples of which are:
End user device infrastructure, management and enhancement.
Commercial and Scientific application support and development.
User-facing network technology (wired and wireless)
The End User System Administrator role will be responsible for managing components of one or more service areas, taking responsibility for implementation and operation of any associated technologies. They will advise and report regularly to the Operational Support Manager and will work with the wider ITO team and others within the organisation as appropriate to organise, plan, implement and maintain services.
Specific objectives include, but are not limited to the following:
Responsible for effective provisioning, installation, configuration, operation, and maintenance of key end-user facing service components and other more specialised systems, which may be delivered through physical hardware, onsite virtual infrastructure or cloud based services.
Work collaboratively across teams and departments to increase understanding of service needs of the organisation and to determine the detailed technologies (hardware, software and any relevant integration with other systems/services) for institute operation.
Follow institute policies and procedures; including incident and problem management, appropriate change controls and team standard operating procedures and document any team or work specific considerations for adhering to these.
Responsible for daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing and acting upon system, security and application logs and alerts, support ticket queues and verifying completion of any scheduled jobs, integrations and tasks as part of a team rota.
Problem diagnosis, resolution and reporting which may involve working with staff in other teams and departments as well as external suppliers and support agencies.
Identify and write new documentation of standards operating procedures and other supporting documentation for inclusion in the departmental knowledgebase.
Help identify and implement recommended measures to ensure that the security of all IT systems is maintained. This may involve liaising with and obtaining advice from the Information Security Committee as well as external security specialists.
Seek innovative ways to simplify and where possible automate system administration tasks.
Keep up to date with software and hardware developments relevant to the role.
KEY EXPERIENCE AND COMPETENCIES
The post holder should embody and demonstrate our core values: Bold, Imaginative, Open, Dynamic and Collegial, in addition to the following:
Educated to degree level or with equivalent relevant technical training and experience.
End user device architecture experience throughout the lifecycle, including design, implementation, transition to service, maintenance and retirement.
Operational experience across the full range of user-facing platforms – Windows, Mac and Linux – with a demonstrable diagnostic excellence and the ability to develop creative solutions to problems.
Knowledge of creating, maintaining and troubleshooting rapid development of custom scripts in languages such as PowerShell, Bash, Perl and Python, including the use of team source repositories.
Experience of successfully automating system administration tasks through use of locally-developed scripts and/or integration with other administration tools.
Previous experience of providing expert assistance and a high level of customer service to others in their use of IT resources, and to act as a centre of excellence for the use of end-user systems, acting as a point of technical escalation if required.
Previous experience of effectively maintaining and developing IT documentation.
A demonstrable ability to balance multiple priorities and operate comfortably in an environment that is developing as the organisation matures.
Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels.
A self-starter, with a proven track record of working effectively in a collegiate environment without close supervision and with the ability to manage own workload and priorities.
A proven ability to demonstrate an appreciation for the operational needs of a scientific research environment is essential; previous experience of working in such an environment would be an advantage.
Evidence of further continuous professional development activities, and the intellect to grasp the unusual issues arising from the nature of the role, particularly driven by the specialised scientific facilities.
A proven track record of carrying out agreed operational procedures of a routine nature to a high standard.
Excellent written and verbal communication skills and attention to detail .
Strong organisational skills and a demonstrable ability to manage own time effectively.
Quick learner with proven ability to adapt to changing circumstances.
Previous experience or demonstrable understanding in a number of the following:
Mac OS (all versions, including iOS).
Windows 7, 10 and 11; Windows Server.
Linux (CentOS/RHEL, Ubuntu, Rocky).
Active Directory - best use, design and use of GPO's, integration with Linux.
SSO and Federated authentication (Centrify, DirSync, Azure AD Connect, ADFS).
Office365 – Exchange and SharePoint and the MS Office suite.
Security technologies, anti-virus and XDR, endpoint encryption and penetration testing.
Mobile device management (Jamf Cloud and Connect, MS SCCM, Intune).
Collaboration tools (Zoom suite, Slack, Atlassian suite, Dropbox, FTP, Guacamole,).
Commercial applications and systems (Workday, Worktribe, Mailtrack, Adobe Creative Suite).
Scientific applications and systems (FreezerPro, PPMS, Armis).
System monitoring and alerting (Solarwinds, Splunk).
System hardening, security and password/key/certification management.
Scripting (Shell, Python, Perl, PowerShell)
Appreciation of supporting a DevOps approach.
Understanding of Public and Private Cloud computing – AWS, Azure, OpenStack, etc.
Good understanding of networking principles (TCP/IP, DHCP, DNS).
Software licensing management.
Working with a mix of COTS and Open source technologies.
The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases.
An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London.
The Crick was formed in 2015, and in 2016 it moved into a brand new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under a single roof in Europe.
The Francis Crick Institute will be world-class with a strong national role. Its distinctive vision for excellence includes commitments to collaboration; to developing emerging talent and exporting it the rest of the UK; to public engagement; and to helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy.
For any questions, please contact us on firstname.lastname@example.org