Facilities Management Operations Analyst
In the Crick's Facilities & Infrastructure Technical Support Team.
Part of Crick Operations.
Key information
Job title:
Facilities Management Operations Analyst
Closing date and time:
27th September 2023
Reports to:
Head of Facilities and Infrastructure Technical Support Team
Contact term:
This is a full-time, permanent position on Crick terms and conditions of employment.
About Us
The Francis Crick Institute is a partnership between Cancer Research UK, the Medical Research Council, the Wellcome Trust, UCL (University College London), Imperial College London and King's College London. It is a registered charity whose purpose is to conduct biomedical research into all aspects of human health and disease.
The Crick is a world-leading centre of biomedical research and innovation. It promotes connections between researchers and disciplines and between academic institutions, healthcare organisations and businesses. Dedicated to research excellence, the Crick has the scale, vision and expertise to tackle the most challenging scientific questions underpinning health and disease. It is world-class with a strong national role training scientists and developing ideas for public good.
The Crick was formed in 2015 and became fully operational in 2017 at our state-of-the-art building in central London, making it the biggest biomedical research facility under a single roof in Europe. Here 1900 researchers and support staff bring together their wide-ranging knowledge and expertise to work across disciplines and explore biology at all levels. We work with our university partners and other organisations across academia, medicine and industry to create a space where talented researchers make discoveries about how life works. We then translate those discoveries into health benefits that improve people's lives and keep the UK at the forefront of medical innovation.
The Crick Code of Conduct sets the standard of conduct for anyone working at the Crick. It outlines the behaviour that we expect from each other and helps us to make decisions in line with the ethical principles we stand for. It is underpinned by ten key policies and guides us to:
understand the Crick’s approach to open science and science integrity
work together with dignity, respect, and integrity to create a positive working environment
work together responsibly to ensure the Safety, health & wellbeing of ourselves, colleagues, and neighbours, and
work efficiently, optimising resources.
SUMMARY
The successful candidate will be responsible for monitoring and acting on facilities information to ensure the smooth operational environment at the Crick. As System Administrator you will utilise the Crick Computer-Aided Facility Management system (CAFM), to provide KPI reporting and analysis dashboards to demonstrate conformance to service leads. You will interrogate operational performance to identify and initiate requirements to implement new processes and any subsequent system improvements and upgrades. The role is part of a facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters.
The role is also responsible for directly supporting science activities through the management of Crick scientific assets. The post holder will play a key role in a planned project to improve our management of valued assets at the Crick, working across the Institute to support the development, implementation and operation of effective science asset management.
KEY RESPONSIBILITIES
These include but not limited to;
CAFM Administration;
Be an operational owner and system administrator for the Crick’s CAFM system (Planon) and act as the focal point for operational interfaces with the CAFM and other systems for all levels of the business including Crick service partners.
Provide Management information to Department Heads and Service Leads, extract and manipulate information from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured.
Maintain the Planon system in conjunction with the manufacturers to ensure the Crick CAFM system remains at the latest version releases and is fully supported. Identify, develop and manage continual improvements to the CAFM system
Science Support;
Working as part of a project team, develop a system for the end-to-end life cycle of Science assets within the CAFM system and for reporting on Science service contract performance, including generating bespoke dashboards for science equipment managers
Support site audits of and building and science equipment to ensure all recorded asset data is current and accurate
Support the operations, science and internal project teams to record full handover of new assets. Ensure relevant maintenance schedules are developed and warranties managed efficiently
Develop and deliver end user training packages to ensure new CAFM system functionality is shared across the institute
KEY EXPERIENCE AND COMPETENCIES
The post holder should embody and demonstrate our core Crick values: Bold, Open, and Collegial, in addition to the following:
Essential:
Experience of interrogating and reporting with CAFM systems and other Facilities related software packages
Minimum degree level education or equivalent Facilities Management qualifications
Experience of developing and presenting reports and dashboards
Experience of working in/with Hard and Soft Facilities operational environments
Has operational experience in managing / reporting on maintenance performance KPI’s/SLAs
Able to demonstrate analytical thinking and structured problem solving
Resilient, able to handle multiple priorities at once
Excellent IT skills including all MS office tools
Excellent interpersonal and communication skills, able to develop good customer/supplier/end user working relationships
A self-starter and strong team-player, flexible and able to work effectively without close supervision
Critical analysis and problem-solving skills
Well organised with strong time management skills
Desirable:
Experience in building or working with management reporting dashboards, excel, Power BI
Understanding of large building infrastructure and operations
Experience of using the Planon CAFM platform
Please note: all offers of employment are subject to successful security screening and eligibility to work in the United Kingdom.
