Facilities Management Operations Analyst

In the Crick's Facilities & Infrastructure Technical Support Team.

Part of Crick Operations.

The Crick has procured a Computer Aided Facilities Management (CAFM) system and as part of the day to day use and management of the system there is a requirement to develop business reporting tools, manage the access and housekeeping of asset data and support development activities on the system. The position of CAFM Operations Support Analyst has been created to collect manage and manipulate performance data, create operational reports from across the Building Services functions (both hard and soft Facilities Management). The role manages the Quality and Safety Health and Environment (SHE) audit and inspection programmes for the Crick Building Services functions. The role supports the development of the partnership and collaboration practices across Building Services. Tje role is responsible for the management of FM documentation and change management processes. The CAFM Operations Support Analyst sits within the Crick Building Service team reporting to the Head of Hard FM.

Key information

Job reference
£38,850 - £44,000, subject to skills and experience
Application close date
28 September 2023, 22:59 BST
Hours per week
36 (full time)
Posted 14 September 2023

Job title:

  • Facilities Management Operations Analyst

Closing date and time:

  • 27th September 2023

Reports to:

  • Head of Facilities and Infrastructure Technical Support Team

Contact term:

  • This is a full-time, permanent position on Crick terms and conditions of employment.

About Us

The Francis Crick Institute is a partnership between Cancer Research UK, the Medical Research Council, the Wellcome Trust, UCL (University College London), Imperial College London and King's College London. It is a registered charity whose purpose is to conduct biomedical research into all aspects of human health and disease.

The Crick is a world-leading centre of biomedical research and innovation. It promotes connections between researchers and disciplines and between academic institutions, healthcare organisations and businesses. Dedicated to research excellence, the Crick has the scale, vision and expertise to tackle the most challenging scientific questions underpinning health and disease. It is world-class with a strong national role training scientists and developing ideas for public good.

The Crick was formed in 2015 and became fully operational in 2017 at our state-of-the-art building in central London, making it the biggest biomedical research facility under a single roof in Europe.  Here 1900 researchers and support staff bring together their wide-ranging knowledge and expertise to work across disciplines and explore biology at all levels.  We work with our university partners and other organisations across academia, medicine and industry to create a space where talented researchers make discoveries about how life works. We then translate those discoveries into health benefits that improve people's lives and keep the UK at the forefront of medical innovation.

The Crick Code of Conduct sets the standard of conduct for anyone working at the Crick. It outlines the behaviour that we expect from each other and helps us to make decisions in line with the ethical principles we stand for.  It is underpinned by ten key policies and guides us to:

  • understand the Crick’s approach to open science and science integrity

  • work together with dignity, respect, and integrity to create a positive working environment

  • work together responsibly to ensure the Safety, health & wellbeing of ourselves, colleagues, and neighbours, and

  • work efficiently, optimising resources.


The successful candidate will be responsible for monitoring and acting on facilities information to ensure the smooth operational environment at the Crick.  As System Administrator you will utilise the Crick Computer-Aided Facility Management system (CAFM), to provide KPI reporting and analysis dashboards to demonstrate conformance to service leads. You will interrogate operational performance to identify and initiate requirements to implement new processes and any subsequent system improvements and upgrades.  The role is part of a facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters.

The role is also responsible for directly supporting science activities through the management of Crick scientific assets. The post holder will play a key role in a planned project to improve our management of valued assets at the Crick, working across the Institute to support the development, implementation and operation of effective science asset management.


These include but not limited to;

CAFM Administration;

  • Be an operational owner and system administrator for the Crick’s CAFM system (Planon) and act as the focal point for operational interfaces with the CAFM and other systems for all levels of the business including Crick service partners.

  • Provide Management information to Department Heads and Service Leads, extract and manipulate information from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured.

  • Maintain the Planon system in conjunction with the manufacturers to ensure the Crick CAFM system remains at the latest version releases and is fully supported. Identify, develop and manage continual improvements to the CAFM system

Science Support;

  • Working as part of a project team, develop a system for the end-to-end life cycle of Science assets within the CAFM system and for reporting on Science service contract performance, including generating bespoke dashboards for science equipment managers

  • Support site audits of and building and science equipment to ensure all recorded asset data is current and accurate

  • Support the operations, science and internal project teams to record full handover of new assets. Ensure relevant maintenance schedules are developed and warranties managed efficiently

  • Develop and deliver end user training packages to ensure new CAFM system functionality is shared across the institute


The post holder should embody and demonstrate our core Crick values: Bold, Open, and Collegial, in addition to the following:


  • Experience of interrogating and reporting with CAFM systems and other Facilities related software packages

  • Minimum degree level education or equivalent Facilities Management qualifications

  • Experience of developing and presenting reports and dashboards

  • Experience of working in/with Hard and Soft Facilities operational environments

  • Has operational experience in managing / reporting on maintenance performance KPI’s/SLAs

  • Able to demonstrate analytical thinking and structured problem solving

  • Resilient, able to handle multiple priorities at once

  • Excellent IT skills including all MS office tools

  • Excellent interpersonal and communication skills, able to develop good customer/supplier/end user working relationships

  • A self-starter and strong team-player, flexible and able to work effectively without close supervision

  • Critical analysis and problem-solving skills

  • Well organised with strong time management skills


  • Experience in building or working with management reporting dashboards, excel, Power BI

  • Understanding of large building infrastructure and operations

  • Experience of using the Planon CAFM platform

Please note: all offers of employment are subject to successful security screening and eligibility to work in the United Kingdom.